Kaizen Farm’s Frequently Asked Questions

Please read so we have more riding time! 


SAFETY of self,

SAFETY of others,

SAFETY of horses.
           
1.  Do I have to bring/provide my own horse?

We have school horses that are kept fit and in regular work for the purpose of teaching our students. However, if you have your own horse, there are many options from horse training to group/private lessons depending on his/her level of education.
          
2.  Do you do lessons or just camps and parties?
 
We have a full lesson program – Monday through Saturdays – year round or seasonal according to student preference.
 
Under 6 – private lesson being led – “leadline”.
6-8 – Private lessons to fit your schedule or the “short boots” program.
8+ - Group or private lessons.
 
3.  You have given us a group lesson time of 4:30, what does that mean?
 
a.     The lesson time is the time we expect the riding portion of a group lesson to start. However this will vary according to the experience of the students in the group. More experienced students will arrive up to 30 minutes ahead to get their horse ready. Less experienced students will arrive up to 30 minutes ahead and wait until supervision is available. If the student arrives at exactly the lesson time they will delay the lesson for the other students and/or miss out on their own riding time as they get their horse ready.
 
b.     At the end of the lesson each student is expected to take responsibility for the care of his/her mount and equipment including the chores listed on the tack room door.
 
c.      We accept responsibility for the students in group lessons for a 2 hour period. So for a 4.30 lesson we would expect the student to arrive at 4pm and be picked up at 6pm. Sometimes we are having so much fun that we run over. We appreciate advance warning if the student needs to be picked up early so we can give them time to complete their chores.
 
Private lessons run for 1 hour from the given time eg 4.30 to 5.30.  Please arrive  10 to 15 minutes early so that we know you are here.  
 
4.  What clothes/equipment do we need/should provide?
 
a.     Head protection. Everyone MUST wear a helmet approved for equestrian use whenever mounted on Kaizen Farm property. You may borrow one of ours for the initial private lessons or for camps. However we STRONGLY RECOMMEND you purchase your own correctly fitting helmet. Ask us about local stores or online sites or any fitting questions.
(Note we do not allow bicycle helmets as they are tested for different impact zones).
 
b.     Foot protection. 
i.     Riding. Leather boots with a smooth sole and 1 inch heel are required for riding. Again you may borrow ours until you have decided whether you are continuing.
ii.     Barn. Closed toed shoes. Leather recommended. Sneakers allowed at your own risk. No sandals, water shoes, flip-flops etc. (At least you’ll never do it again once you’ve been stepped on!).
 
c.      Leg protection. Long pants not shorts or capris. May be jeans, but they can restrict the movement necessary for English style riding and/or rub the skin. You will notice that most of the students wear riding breeches or tights. (Men/boys need not be put off – there are special designs for them).
 
d.     Arm protection. Sleeved shirts please – long or short. Falls do happen and the upper arm needs protected from road rash and sunburn.
 
e.      Hands - warmth and/or extra grip.  Gloves are optional.  We like it when students use them to keep warm but try to get actual riding gloves that assist with correct grip.
 
5.  My child already has experience, where do they fit in the program?

All new students start with 3 private lessons regardless of what they have done in the past. In this way we work one on one to address expectations, terminology, how we do things and where everything is. At the end of the introductory lessons we discuss where we believe the student best fits.  We have students ranging in experience from just starting to over 10 years, so there is a place for everyone who wants to join us.
           
6.  My child loves Kaizen Farm and wants to come and help, can I drop them off early so they can work for you?

We do have many volunteers that have earned the safety levels to be able to help. However, we are a business, and like Starbucks, cannot let just anyone “behind the counter” no matter how much they “like” the product, without proper training. When a student has been with us for a while and demonstrated sufficient maturity and interest, we will advise them of volunteer opportunities.
 
7.  When will my child be on a “real” horse?

Suitability is the word to consider here. When your teenager achieves their driver’s license, what vehicle will you provide? A Ferrari, or a Honda Civic? Or maybe go straight to a nice big Harley Davison motorcycle? Many factors come into play here – including temperament and physical abilities of both student and horse/pony. Many students arrive telling us about the “real” horses they have ridden (Quarter Horse walking nose to tail in a dude string? or the one they fell off and are now scared?) and quickly discover the joys of being assigned a mount with whom they feel safe, both on the ground and in the saddle. The horses that the students ride change as their comfort zone, experience and physical size changes.
 
8.  My friend is here and I was wondering if they could join our lesson?

Although it’s very exciting to share your passion with your friends, they have not been through our program. They would be a distraction for the instructor and other students who are expecting to continue with the normal lesson plan. We would be delighted to schedule a private lesson for visiting friends/family or a semi-private if you would like to ride with them.
 
9.  My friend/sibling is here and I was wondering if they could help in the barn?

Sorry but no. Remember our number one rule is safety. The students have paid to be in a program that teaches them to be as safe as possible around the horses. The staff of Kaizen Farm cannot accept responsibility for visiting friends or family. We would be delighted to schedule a private lesson for friends/family who would like to learn about our barn procedures.

10.  If it rains/snows - do we reschedule, get a rain check or lose out on our lesson?
 
Rain, wind and/or snow do not necessarily stop us from riding.
 
The only times we do not have mounted lessons is if the arenas are too icy OR any visible lightning.
 
Instructors and horses tend not to like hailstorms and either may run for the barn:)

If you are on our monthly group program, we will provide four lessons per month. If the conditions are unsafe for riding, we hold un-mounted lessons ie not on horse-back. We cover many of the theoretical topics that often there is not enough time for, such as:
·      watching horse related videos,
·      doing exercises to help the human body be better prepared,
·      discussing equipment – care and use,
·      how-to’s of riding without the complication of the horse
·      chance for newer students to practice grooming and tacking,
·      and so on. 
Some students and/or parents are resistant to this idea but you will find our more advanced students are generally those who embraced the full program.
 
So the answer is no - we do not reschedule, we do not offer refunds and it is completely up to you as to whether you choose to attend. 
 
 
11.  We are on the monthly contract for the discounted lesson program, and wanted to know if we can deduct the lessons we miss?

No, we cannot deduct for missed lessons. Think of our lesson program like a gym membership with four opportunities to ride each month. However, we offer a make-up class once a calendar month for those who were sick or had another engagement they couldn't miss. If weekly attendance is too difficult, we offer private lessons that can be tailored to individual schedules.  
 
12. When can my child canter and jump?
 
When they have established a balanced position that will allow the confidence for horse and rider to attempt it with limited damage to either - physically or emotionally.
 
 
13. What is your policy on spectators?
 
We are very happy to have parents, grandparents, friends, siblings watch from outside the arena or teaching area within the barn.  You may also watch from The Loft.  However please be respectful and do not coach.  If you have any concerns or questions, please approach the instructor after the lesson.  Well meaning coaching from the side can confuse or create unnecessary pressure.
 
 
14.  Do you ride over the winter?
 
Yes, we offer a year round program and some of our favorite rides are in the snow covered pastures. However, it is an outdoor winter sport and students must dress and be appropriately equipped. If you are not able to invest in the extra clothing/equipment; your student really does not do well in cold weather; your student is not willing to dress appropriately; or the driver does not like venturing out in the winter evenings: we offer the chance to take some time off. See or ask about the contract details.
 
 
15.  We are going to be late or can't get there this week, how do we let you know?
 
If you can give us 24 hours notice, an email is the easiest way.  If it is the day of the lesson please either call or text your instructor's cell phone.  Numbers and call/text preferences will be provided once you are in the program.
 
 
 
And the most frequently asked question…..
 
Are those eccentric ladies, Kim and Sarah, still running the place – AKA the moody mares?
 
You bet they are; and still caring deeply about each and every student and horse.